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FAQs


How does it work?

uPang uses UV-C light to kill 99.9% bacteria and virus found on your items. When the UV light hits the surface of your items, it breaks the molecular bonds within the DNA of these microorganisms, rendering them unable to function or reproduce. Used worldwide as a medical grade way to disinfect and sterilize, UV is safe and effective for your home.

What items can I sterilize?

From baby bottles and breast pump parts to mobile phones and remote controls, you can sterilize almost anything with uPang.

Is there anything I can’t sterilize?

We do not recommend sterilizing latex inside the uPang. The uPang should not be used to sterilize food and/or liquids.  

How do I use my uPang?

https://upangsterilizer.com.au/pages/how-to-use-upang

How do I clean my uPang?

Remove all items from the uPang. Wash the shelves in your sink and dry. Using a soft, damp cloth, wipe down the inside of the machine to remove any water droplets or marks on the surface of the stainless steel. Return the shelves to the uPang and run a ‘Sterilization’ cycle to kill any germs and bacteria that may have been introduced from the cloth.

How often do I need to replace the light bulbs?

The UV light bulbs need to be replaced every 10,000 hours or 12 months of use, whichever occurs soonest. You can purchase a replacement light kit here. We also have a video to show how to replace all three bulbs.

Warranty?

All uPang sold via this website and through our authorised retailers come with a 12 months back to base parts and labour warranty as detailed here. Please email hi@upangsterilizer.com.au for a warranty repair form.

How do the different functions work?

  • Automatic (35 mins in 701/38 mins in 802): 40 Infra-Red Low-temperature drying and UV sterilization 
  • Sterilization (13 mins in 701/10 mins in 802): For items already dry or sensitive to heat. Use this cycle to sterilize dry objects such as remotes, cellphones, toys, etc.
  • Ventilation (10 mins both): Removes odours unique to breast or powder milk

What is the voltage/power requirements?

All uPang sold via this website and through our authorised retailers come with 220~240V/50hz power and an Australian plug.

Where can I buy the uPang?

uPang is available online and via authorised retailers. Contact us if you are a retailer wishing to sell and display stock on your shop floor.

What is included in the box?

The uPang comes assembled with; 1x stainless steel basket, 1x stainless steel shelf, 2x UV-C bulbs, 1x infrared bulb, and a user manual. The toothbrush holder is sold separately.